House Rules

CHECK-IN AND CHECK-OUT:
Check-In: from 14.00h
Check-out: until 11h

If you would like to check-in or check-out before or beyond these hours, please contact us: info@surfingetxea.com
We’ll keep your luggage safely while you’re waiting for your room or even after checking out.

CANCELLATION POLICY

– You may cancel free of charge until 14 days before arrival.
– If you cancel or modify your booking before 14 days arrival you’ll lose the 30% of the booking.
– If you cancel or modify the booking in the last 48h before the arrival, 100% of the booking will be charged to your credit card.
– If you don’t show up without previous notice, 100% of the booking will be charged to your credit card.

IMPORTANT
– We do not accept groups of more than 10 people
– We do not accept stag parties

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POLITICA DE CANCELACIÓN

– Puedes cancelar gratis hasta 14 días antes de tu llegada
– Si cancelas o modificas tu reserva después de 14, perderás el 30% del total de la reserva.
– Si cancelas o modificas tu reserva 48h antes de la llegada perderás el 100% del total de la reserva ( si la reserva es de más de 3 noches, se cobrará el 100% de las 3 primeras noches y el 50% de las noches siguientes)
– Si no te presentas en la fecha de la reserva sin previo aviso, se cargará el 100% del total de la reserva 

IMPORTANTE
– No aceptamos grupos de más de 10 personas
– No aceptamos despedidas de solter@s

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LOCKER-DRAWER
Each bed has its own locker-drawer in each room, for personal use. You must use the locker-drawer corresponding to the number of your bed. Don’t use another guest’s locker.

ROOM CLEANING
The rooms are cleaned from 12h to 14h every day.

SECURITY
For your security, our staff will do 2 control shifts, between 22h and 23h, and another one between 4 and 5 am. Please take into consideration that the first shift includes room checks too. At the same time, we have security cameras at the hostels entrances.

VISITORS
Please receive your visitors in hostel lobby. It’s forbidden to have friends or visitors in the rooms, as they’re exclusively for hostel clients. Between 23h and 7h, the hostel lobby will only be available for guests.

SMOKING FORBIDDEN
Smoking is forbidden in the hostel, to ensure maximum comfort for all the guests.

FOOD & DRINK
It’s forbidden to bring food or drinks up to the rooms, at any time of the day, except for water.

NOISE
Please keep silence from 23h onwards, especially in the rooms.

PETS
Are not allowed

CHILDREN
All children must be accompanied by an adult and sleep in the same room as the adult.

LAUNDRY
We offer a laundry service (clean & dry), for 6€ per wash, approximately of 4 kg.

TOWELS
We rent out clean towels for 2€ each. These are exclusively body towels. Don’t use as bath mat or cloth.
Ask at reception.

KITCHEN

Coock is not allowed in the kitchen the use is only for breakfast. Just clean up after yourself as well as the cutlery you might use. It’s forbidden to use from 23h to 7h.

WI-FI
Wireless internet connection is available all over the hostel, including the rooms. Ask for the password in reception.

RESPONSIBILITY
Surfing Etxea is not responsible for any loss, theft or damage to your equipment and belongings while you stay at our hostel. Please use the locker that you’re entitled to in the room. Drugs are completely forbidden, and it will be our duty to call the police if you consume them or have them here at the hostel.

ADMISSION REFUSAL
Surfing Etxea reserves the right to refuse admission.

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2018

PROMO CODES POLICY / POLITICA DE CODIGOS PROMOCIONALES